How do I contact Shareworks or the Participant Experience Group?

There are many ways to contact the support teams. Select the appropriate support team below to see how to contact them.

• Jump to Shareworks Participant Support
• Jump to Shareworks Plan Administrator Support
• Jump to Shareworks Startup Support
• Jump to Shareworks Office Directory

 

Shareworks Participant Support

Are you an employee that needs help with your Shareworks?

If you have questions about your Shareworks account or would like information to complete a transaction, search through the Support Center for an answer. If you still require assistance, please contact the Participant Experience Group from Monday to Friday on market trading days by phone using the contact information below.

North America

• Call toll-free: 1 877 380 7793 – 8:00 a.m. to 8:00 p.m. (ET)

Australia

• Call toll-free: 1800 768 002 – 9:30 a.m. to 4:30 p.m. (AEST)

United Kingdom

• Telephone: [phone] – 8:00 a.m. to 6:00 p.m. (GMT)

Hong Kong

• Telephone: [phone] – 8:00 a.m. to 6:00 p.m. (HKT)

Other locations

• Telephone: [phone]

Participant Experience Group Holiday Hours

Date and Holiday	Canada	US	APAC	UK
Friday, January 1, 2021 New Year's Day	Closed	Closed	Closed	Closed
Tuesday, January 26, 2021 Australia Day Observed	Open	Open	Closed	Open
Monday, February 15, 2021 President's Day (US) / Family Day (CAN)	Closed	Closed	Open	Open
Friday, April 2, 2021 Good Friday	Closed	Closed	Closed	Closed
Monday, April 5, 2021 Easter Monday	Open	Open	Closed	Closed
Monday, May 5, 2021 Early May Bank Holiday	Open	Open	Open	Closed
Monday, May 24, 2021 Victoria Day	Closed	Open	Open	Open
Monday, May 31, 2021 Memorial Day (US) / Spring Bank Holiday (UK)	Open	Closed	Open	Closed
Monday, June 8, 2021 Queen's Birthday	Open	Open	Closed	Open
Thursday, July 1, 2021 Canada Day	Closed	Open	Open	Open
Monday, July 5th, 2021	Open	Closed	Open	Open
Monday, August 2, 2021 Civic Holiday	Closed	Open	Open	Open
Monday, August 30, 2021 Summer Bank Holiday	Open	Open	Open	Closed
Monday, September 6, 2021 Labor Day (U.S.)	Closed	Closed	Open	Open
Monday, October 11, 2021 Columbus Day (US) / Thanksgiving Day (CAN)	Closed	Open	Open	Open
Thursday, November 25, 2021 Thanksgiving Day	Open	Closed	Open	Open
Friday, December 24, 2021 Christmas Eve	0800-1800 EST	0800-1800 EST	Open	08:00 – 4:30 GMT
Monday, December 27, 2021 Public Holiday Day for Christmas Day	Closed	Closed	Closed	Closed
Tuesday, December 28, 2021 Public Holiday for Boxing Day	Closed	Open	Closed	Closed
Monday, December 28, 2021	0800-1800 EST	0800-1800 EST	Open	08:00 – 4:30 GMT
Friday, January 3 2022	Closed	Closed	Closed	Closed

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Shareworks Plan Administrator Support

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Are you a plan administrator that has a question about administrating your company’s account?

Shareworks

Please get in touch with your Client Account Manager or contact:

• North America and Australia: [e-mail]
• United Kingdom, Europe, and Africa: [e-mail]

Shareworks StockVantage

If you’re an administrator and looking for help with StockVantage, please email [e-mail]

 

Solium Transcentive

If you’re an administrator who is looking for help with Transcentive, including Transcentive downloads or guides, please email [e-mail] for assistance.

Solium OptionEase

If you are looking for help with OptionEase, please call 949 542 3800 or 1 866 550 EASE (3273).

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Shareworks Startup Support

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Are you a Shareholder or Administrator that needs help with your Shareworks Startup (formerly Capshare) account?

If your request is regarding your Shareworks Startup account please visit the Shareworks Startup Knowledge Base, email your support request to [e-mail] or use the live chat feature inside the platform.

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Office directory

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Are you looking to call a Shareworks employee through their local office directory?

Canada

Calgary, Alberta

• Phone: [phone]

Toronto, Ontario

• Phone: [phone]

Montreal, Quebec

• Phone: [phone]

United States

Tempe, Arizona

• Phone: [phone]

Australia

Sydney, Australia

• Phone: [phone]